ARBICO Organics guarantees that live product orders will be alive upon arrival. Once an item is shipped, you will receive a shipment confirmation with tracking information containing expected transit time and status updates. If we do not have your email on file, you may call or email us and we will provide that information as soon as possible.
To ensure live delivery, it is important that you receive your order promptly upon arrival. We will not be responsible for live shipments left unattended at your delivery address. Please make contingent arrangements to have them picked up by a neighbor or delivered to a work address if you will not be home during the day.
NOTE: Orders may arrive in 2 or more shipments. In such cases, you will receive a tracking number for each sent package.
If you have viability concerns about a live shipment, please contact us within 24 hours at either 1-800-827-2847 or firstname.lastname@example.org. It may be helpful to attach photos or videos to emails regarding viability.