Frequently Asked Questions - FAQs
Explore below to find answers to our commonly asked questions. Please feel free to call and speak to a helpful representative. Call 800-827-2847.
Click here for Fly Eliminators FAQs or Click here for Beneficial Nematode FAQs.
How can I contact ARBICO Organics?
Mail can be sent to:
ARBICO Organics
10831 N Mavinee Dr. Suite 185
Oro Valley, AZ 85737.
Package and freight deliveries can be received M-F, 8:00am - 4:30pm Arizona Time.
We can be reached via email at customercare@arbico.com or you can reach us by telephone at 800-827-2847.
Click here for more information about our office, warehouse and retail hour hours.
What is ARBICO Organics Return Policy
Return requests can be made via phone or email. We can be reached via email at customercare@arbico.com or you can reach us by telephone at 800-827-2847.
Click here to view the full returns and cancellation policy.
Orders can be placed via phone, email or website. We can be reached via email at customercare@arbico.com or you can reach us by telephone at 800-827-2847.
Click here to read more information about Ordering & Shipping details.
Online order processing may take up to 48 hours to process (excluding weekends). Same day processing is not guaranteed. Orders will ship as soon as they are processed, except when lead times are specified for the product. Please note any requested shipment date in the order comments. Any adjustments to the shipping date will be notified to the customer. We can be reached via email at customercare@arbico.com or you can reach us by telephone at 800-827-2847.
Click here to read more information about Ordering & Shipping details.
What do I do if my bugs arrive dead?
If you bugs arrive dead, please contact us immediately. We can be reached via email at customercare@arbico.com or you can reach us by telephone at 800-827-2847.
Click here to read more information about our Live Shipment Guarantee.
How can I get an ARBICO Organics Catalog
We are happy to provide a free, full color printed catalog upon request. You can place an online catalog request by clicking this link. Or call 800-827-2847.
What payment options does ARBICO Organics take?
We accept the following payment methods: American Express, Discover, Master Card, VISA, PayPal and ACH. When sending a check or money order, please contact us first for an order quote. This ensures taxes and shipping are correctly calculated as not to delay your order. Please make checks and money orders payable to ARBICO Organics. We can be reached via email at customercare@arbico.com or you can reach us by telephone at 800-827-2847.
Click here to read more information Ordering & Shipping.
ARBICO Organics Fly Eliminators are gnat-sized parasitic wasps used for biological fly control in livestock facilities, on farms, near food production areas and around homes. They specifically target developing (pupal) stages of manure breeding flies. They do not harm people, plants or pets. If you'd like to try a free sample, please call 800-827-2847.
Click here to learn more about biological fly control with ARBICO Organics Fly Eliminators.
Does ARBICO Organics offer any coupons?
Sign up to for our email newsletter to receive a welcome coupon.
Click here to sign up.
How do I resale ARBICO Organics products?
To become a reseller of ARBICO Organics products, you must apply and be approved as a Distributor. Please email at distributors@arbico.com or you can reach us by telephone at 800-827-2847.
Click here to read more information about our Distributor Program.
