- All returns must have an RMA number (Return Merchandise Authorization). Please call our Customer Care department for an RMA number.
- Merchandise must be returned within 30 days for a refund on the cost of the product only, subject to the merchandise being in a re-saleable condition and in its original packaging. Shipping will not be refunded.
- Returned merchandise that is not re-saleable will be charged a 20% restocking fee.
- Please indicate the reason for your return on a copy of the enclosed invoice.
- Shipping charges are non-refundable. Products are returned at customer's expense.
- There are no returns on live product. We guarantee live insects upon delivery. If there is any damage to products or viability issues with live product, please call us within 24 hours to report the issues.
Please Send Returns To:
P.O. Box 8910
Tucson, AZ 85738-0910
10831 N. Mavinee Dr. Ste. 185
Oro Valley, AZ 85737-9531
We require a 7 business day notice to cancel or change a scheduled shipment.
IMPORTANT: For freight deliveries, please check your order to make sure that the order is complete and undamaged before signing the bill of lading. ARBICO Organics will not accept responsibility for lost or damaged goods unless you have made a note on the bill of lading at the time of delivery.