Shipping & Ordering

Contact Information

ARBICO Organics
P.O. Box 8910
Tucson, AZ 85738-0910
Phone: 520-825-9785, Canadian Customers: 1-800-665-2494
Toll-Free: 1-800-827-2847
Fax: 520-825-2038
E-mail: CustomerCare@arbico.com

Ordering

Place your order online or call our toll free number to speak with one of our sales representatives. All internet orders received by ARBICO Organics will be confirmed via e-mail. Our sales department is open Monday through Friday from 8:00AM until 5:00PM Arizona Standard Time (our current time). We pride ourselves on providing superior customer service and encourage our customers to contact us immediately if any questions that arise.

Payment Methods

We accept the following payment methods: American Express, Discover, Master Card, VISA and PayPal. PayPal orders can only be placed online. If for any reason the information you provide for credit card payment is incorrect, we will contact you. See below for more information.

Checks & Money Orders: Please send checks or money orders to the following address.
ARBICO Organics
Attn: Sales Department
10831 N. Mavinee Drive, Suite 185
Oro Valley, AZ 85737

When sending a check or money order contact us for a shipping quote. Please make checks and money orders payable to ARBICO Organics. Please include a list of the products you wish to order, your shipping and billing address, contact information and telephone number. For checks, also include your driver's license number and date of birth.

Wire Transfers:
International orders require an electronic bank transfer of funds. Please contact ARBICO Organics for bank routing information. Your order will be processed once the wire transfer has been completed.

Credit Card Decline: If an instance arises where the credit card we have on file does not go through, we will contact you via email regarding the issue. After that, we will contact you at the telephone number on record. If we do not receive new payment information after 72 hours, we reserve the right to cancel the existing order(s).

Purchase Orders

We accept Purchase Orders from schools, most businesses, organizations and government agencies upon approval. Our minimum order for purchase orders is $300.00. Please use a credit card for orders under this amount. Please use the following information to contact our Accounting Department for a credit application and to submit a Purchase Order: territowne@arbico.com or call us at 1-800-827-2847.

Your Purchase Order should include:
* Purchase Order number
* Item number for each item
* Brief description of the item
* Desired quantity
* Preferred shipping method
* Billing & shipping information
* Credit references such as bank information or business contacts

Shipping Policy

Shipping charges will be calculated automatically during the checkout process. Some products ship via a specified method while other products may have several options. You will see the shipping total before you complete your purchase. Additional charges may apply when shipping to Alaska and Hawaii and we will contact you before processing your order.

Shipping Couriers Available: USPS (US Mail), UPS and FedEx. Freight options available upon request.

Shipping Costs: ARBICO Organics uses live shipping tables set by the shipping company being used. If you have questions or concerns regarding shipping costs, please contact us at 1-800-827-2847.

Freight Shipping: Freight shipping quotes are required for orders totaling more than 150 lbs. Please call us at 1-800-827-2847 to obtain a quote for freight shipping costs. The customer(s) will be required to answer the following questions:

1. Is the delivery address residential or commercial?
2. Is the delivery address a rural address?
3. Is there a scheduled delivery time required?
4. Is a gate code necessary to ensure delivery?
5. Is a lift gate required upon delivery?

Please check your order to make sure that the order is complete and undamaged before signing the bill of lading for all freight deliveries. ARBICO Organics will not accept responsibility for lost or damaged goods unless you have made a note on the bill of lading at the time of delivery.

Order Processing: Please allow 1-2 business days to process your order. While every effort is made to expedite Next Day and 2nd Day shipments, we cannot guarantee same day order processing. Many live products that require Next Day shipping cannot be shipped same day due to lead times for collection or processing. Tracking information for all deliveries are automatically sent when an email address is provided.

FedEx Ground Estimated Delivery: The graphic below shows the estimated delivery times countrywide for FedEx Ground and FedEx Home Delivery shipments leaving our shipping facility. Delivery times for drop shipped and expedited items may vary from the map.

Live Shipments: ARBICO Organics guarantees that live product orders will be alive upon arrival. However, to ensure live delivery, it is important that you receive your order when it arrives. If you would like detailed tracking information, please call or email us and we will provide that as soon as possible. We will NOT be responsible for live shipments left unattended at your doorstep or address of delivery. Please make contingent arrangements to have them picked up by a neighbor or delivered to a work address if you will not be home during the day. Live beneficial insect orders may require additional time to fulfill.

• No live shipments to Hawaii allowed.
• Aerosol products cannot be shipped to Hawaii, Alaska or international addresses that require air transport. Aerosol products ship via ground methods only.

International Orders & Shipping

International shipping is available. Please call for ordering, shipping quote and possible product restrictions. International orders cannot be placed on our website. Please call to place an order.

Customs Policy

When shipping your order outside the US and US territories, you may be subject to import taxes which are levied when your package reaches its destination. Additional charges that may apply for customs clearance must be paid by the customer. We have no control over these tariffs, and therefore cannot predict what they may be. Please contact your local customs office for further inquiries. Moreover, when ordering from ARBICO Organics, you are considered the importer of record and consequently, you must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us. We would like our international customers to be aware that over-the-border shipments are subject to opening and inspection by customs authorities. In addition, we may be required to supply certain order, shipment and product information to international carriers. This information will be communicated to customs authorities in order to facilitate customs clearance and to comply with local laws.

Customs authorities require us to state the value of your order on all customs forms.

Import permits may be required for products, please verify the documentation necessary before placing your order. Obtaining pertinent import permits is the responsibility of the purchaser.

Out-Of-Stock or Back-Ordered Merchandise

If an item is out of stock or backordered, we will notify you via email, telephone or backorder slip.

Receipt of Your Order

It is extremely important to check your order upon receipt. Please notify us IMMEDIATELY if there is a shortage, damage or any other discrepancy with your order.

Return and Cancellation Policy

• All returns must have an RMA number (Return Merchandise Authorization). Please call our Customer Care department to obtain this number.
• Merchandise must be returned within 30 days for a refund on the cost of the product only. We refund only for merchandise that is in re-saleable condition and in its original packaging. Shipping will not be refunded.
• Returned merchandise that is not re-saleable will be charged a 20% restocking fee.
• Please indicate the reason for your return on a copy of the enclosed invoice.
• Shipping charges are non-refundable. Products are returned at customer's expense.
• There are no returns on live product. We guarantee live insects upon delivery. If there is any damage to products or viability issues with live product, please call us within 24 hours to report the issue.

ARBICO Organics
10831 N. Mavinee Dr. Ste. 185
Oro Valley, AZ 85737-9531

To cancel any scheduled future shipments, we require a notice of 7 business days prior to shipment going out.

IMPORTANT: For freight deliveries, please check your order to make sure that the order is complete and undamaged before signing the bill of lading. ARBICO Organics will not accept responsibility for lost or damaged goods unless you have made a note on the bill of lading at the time of delivery.

Warranty Policy

If you have received a defective product please call our Customer Care department to arrange for a replacement. We guarantee live insects upon delivery and require notification of problems within 24 hours of delivery.

Sales Tax

Applicable sales tax will be added to items delivered to an Arizona address.

Privacy Policy

We value your privacy. Please click here for more details concerning our Privacy Policy.

Security

Our goal is for you to be as comfortable shopping with us as you are shopping with a local supplier. We take the issue of security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a retail outlet.

Thank You From The ARBICO Staff - We look forward to providing you with excellent customer service and all your organic growing needs.