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Shipping & Ordering

ARBICO Organics Shipping & Ordering Info
Contact Information
ARBICO Organics
P.O. Box 8910
Tucson, AZ 85738-0910
Phone: 520-825-9785
Toll-Free: 1-800-827-2847
Fax: 520-825-2038
E-mail: CustomerCare@arbico.com Canadian Customers: Call 1-800-665-2494
Ordering
Place your order online, call our toll free number, fax or mail your order. All internet orders received by ARBICO Organics will be confirmed via e-mail.  Our order department is open Monday through Friday from 8:00AM until 5:00PM Mountain Standard Time. We pride ourselves on providing you superior customer service. Please feel free to call us with any questions or comments you may have.
Payment Methods
Credit Card:
We accept American Express, VISA, Master Card, and Discover. If for any reason the information you provide for credit card payment is incorrect, we will contact you. If we are unable to reach you within 72 hours, the order may be cancelled.

Checks & Money Orders:
Please send checks or money orders to:
ARBICO Organics
Attn: Sales Department
P.O. Box 8910
Tucson, AZ 85738-0910

When sending a check or money order contact us for a shipping quote. Please make checks and money orders payable to ARBICO Organics. Please include a list of the products you wish to order, your shipping and billing address, contact information and telephone number. For checks, also include your driver's license number and date of birth.

Wire Transfers:
For orders requiring a wire transfer, please contact ARBICO Organics for bank routing information. Your order will be processed once the wire transfer has been completed.
Purchase Orders
We accept Purchase Orders from schools, most businesses, organizations and government agencies. Our minimum order for purchase orders is $300.00. Please use a credit card for orders under this amount. Please review the information below for submitting a Purchase Order and contact our Accounting Department for a credit application. For additional questions about Purchase Orders, feel free to contact us at service@arbico.com

Your Purchase Order should include:
* Purchase Order number
* Item number for each item
* Brief description of the item
* Desired quantity
* Preferred shipping method
* Billing / shipping information
* Credit references such as bank information or business contacts
SHIPPING POLICY
Shipping charges will be calculated automatically for the method you select during the check out process. You will see the shipping total before you complete your purchase. Additional charges may apply when shipping to Alaska and Hawaii and we will contact you before processing your order.

Shipping Couriers Available: USPS (US Mail), UPS and FedEx. Freight options available upon request.

Shipping Included Items: Some products we sell have shipping included. Shipping is included for the lower 48 U.S. states only. Additional charges will apply to ship these items to Alaska and Hawaii.

Order Processing: Please allow 1 -2 days to process your order. While every effort will be made to expedite Next Day and 2nd Day shipments, we cannot guarantee same day order processing. Tracking information for UPS and Fed Ex deliveries will automatically be sent to you if an email address is provided.

LIVE BENEFICIAL INSECT ORDERS MAY REQUIRE UP TO 10 DAYS TO FULFILL.

Please note your order may arrive in 2 or more shipments. Items with shipping included may have specific shipping methods required. Shipping upgrades will not be available for those items. Your order may be shipped using various shipping methods.

No live shipments to Hawaii.
• Aerosol products CAN NOT be shipped to Hawaii, Alaska or international addresses that require air transport. Aerosol products MUST SHIP GROUND.
International Orders & Shipping
International shipping is available. Please call for ordering, shipping quote and possible product restrictions. International orders cannot be placed on our website. Please call to place order.
Customs Policy
When shipping your order outside the US and US territories, you may be subject to import taxes which are levied when your package reaches its destination. Additional charges that may apply for customs clearance must be paid by the customer. We have no control over these tariffs, and therefore cannot predict what they may be. Please contact your local customs office for further inquiries. Moreover, when ordering from ARBICO Organics, you are considered the importer of record and consequently, you must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us. We would like our international customers to be aware that over-the-border shipments are subject to opening and inspection by customs authorities. In addition, we may be required to supply certain order, shipment and product information to international carriers. This information will be communicated to customs authorities in order to facilitate customs clearance and to comply with local laws.

Customs authorities require us to state the value of your order on all customs forms.

Import permits may be required to import beneficial insects, organisms and other products. We can provide phytosanitary and biological purity certificates if required.
Out-Of Stock or Back-Ordered Merchandise
If an item is out of stock or back ordered, we will notify you via email or by telephone.
Receipt of Your Order
It is extremely important to check your order upon receipt. Please notify us IMMEDIATELY if there is a shortage, damage or any other discrepancy with your order.
Return and Cancellation Policy
All returns must have an RMA number (Return Merchandise Authorization). Please call our Customer Care department. Return merchandise must be returned within 30 days for a refund on the cost of the product only, subject to the merchandise being in a resalable condition and in its original packaging.  Please indicate the reason for your return on a copy of the enclosed invoice. Shipping charges are non refundable. Products must be returned at customer’s expense. There are no returns on live product. However we do guarantee live insects upon delivery. If there is any damage to products or viability issues with live product, please call us immediately to arrange for a replacement shipment.

Please send returns to:

Returning Via US Mail   Returning Via UPS or FEDEX
ARBICO Organics
P.O. Box 8910
Tucson, AZ 85738-0910
  ARBICO Organics
10831 N. Mavinee Dr. Ste. 185
Oro Valley, AZ 85737-9531

To cancel any scheduled future shipments, we require a notice of 7 business days prior to shipment going out.

IMPORTANT: For freight deliveries, please check your order to make sure that the order is complete and undamaged before signing the bill of lading. ARBICO Organics will not accept responsibility for lost or damaged goods unless you have made a note on the bill of lading at the time of delivery.
Warranty Policy
If you have received a defective product please call our Customer Care department to arrange for a replacement. We also guarantee viability of live insects upon delivery.
Sales Tax
Applicable sales tax will be added to all items delivered to an Arizona address.
Privacy Policy
We value your privacy. Please click here for more details concerning our Privacy Policy.
Security
Our goal is for you to be as comfortable shopping with us as you are shopping with a local supplier. We take seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a retail outlet.

Thank You - We look forward to providing you with excellent customer service and all your organic growing needs.