Visiting Our Website
For each visitor to our website, our web server automatically recognizes only the IP address of your computer. When you make a purchase in the ARBICO Store, request a catalog, ask Dr. Buglady a question, sign up for the Go Organic! Newsletter, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our website, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Learning About What You Like
We also gather customer information by observing the purchases you make. Think of it as a concierge service where your customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps us seek out products and services you may find relevant and unique. Similarly, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers. In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations.
At Your Service Information
The personal information we collect is above all intended to offer better customer service and to improve communications. The customer information you provide can help ARBICO provide greater security and inform you of products and services that may be of interest. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We may also need to contact customers by phone, postal mail, or email if questions occur regarding their orders.
When you shop at the ARBICO store, order from our catalogs, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to provide new ideas and products.
Secure Information Under Lock And Key
We take the following steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact ARBICO at 800-827-2847 to complete your order. The ARBICO website uses SSL to communicate with secure browsers like Netscape, Firefox and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse them while they are being transmitted between your computer and our server. Once you have completed your order online, our security procedures do not end. We take further precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse. If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 800-827-2847. Our fax number for orders is 520-825-2038. Or, send your order to: ARBICO, P.O. Box 8910; Tucson, AZ 85738.
In addition, ARBICO uses ScanAlert to check our website daily to ensure maximum security of our site.
Bringing Your Information Up To Date
Updating your contact information is quick and easy. Simply contact us. Include your previous and current full name, mailing address, email address and phone number. Updates can take from six to eight weeks to process from the date we receive your request.
Information sharing can provide an important variety of consumer networking. By providing new connections and introduction of new resources to our customers, you may discover new opportunities and products well suited to your interests and needs. With that end in mind, when you make a purchase, your customer information is shared with other select companies whose products and services you may find beneficial.
Information Sharing Is Up To You
We respect and appreciate that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want ARBICO to share your customer information, please immediately contact us and we will remove your name from lists we share with other companies. After the six to eight week time period it takes to process your request, your information will no longer be shared. When contacting us, it is important to clearly state your request, including your name, mailing address, email address, and phone number.
It is important to understand that your information must be shared with some companies or online partners in order to receive their services. By agreeing to share information, our customers may have the opportunity to participate in a broader array of services and offerings..
You May Remove Your Name From Our Lists At Any Time
To delete your name from the ARBICO email mailing list, or to have your name removed from the catalog mailing list, simply contact us. Be sure to provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to six to eight weeks to process your request from the date of receipt. When you make subsequent purchases at ARBICO, you may provide contact information for customer service only and request that your name not be forwarded to either mailing list..
Your California Privacy Rights
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with whom we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: ARBICO, P.O. Box 8910; Tucson, AZ 85738.
Children's Privacy Statement
ARBICO adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
This children's privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.
- ARBICO's website is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of our website. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of our site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen.
- Because we do not collect any personally identifiable information from children under the age of thirteen as part of our business, we also do NOT knowingly distribute such information to third parties.
- We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through our website.
- Because we do not collect any personally identifiable information from children under the age of thirteen as part of our website, we do NOT condition the participation of a child under thirteen in the website's online activities on providing personally identifiable information.
Collection Of Information
For each visitor to an ARBICO website, ARBICO's Web server automatically recognizes, collects and/or stores information such as the visitor's IP address/Domain name combination and any referring sites. ARBICO may use several technologies to accomplish this. Examples of such technologies are cookies and Web beacons.
Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, we may not be able to restore any preferences or customization settings you previously specified, and our ability to personalize your online experience would be limited. Please refer to your browser instructions or "help" screen to learn more about these functions.
ARBICO may also itself use, or engage third parties to use, Web beacons for researching certain usage and activities on our website. The information collected by ARBICO or requested from third parties through these Web beacons is in an aggregate, non-individually identifiable form and is used to find out more about users including demographic information and usage patterns for more accurate reporting and to improve the effectiveness of our marketing. ARBICO may also itself use, or engage third parties to use, pixel tags or other technology to research or track your usage activities with respect to emails from us.
ARBICO may ask you to provide "personal information", meaning individually identifiable information such as your email address, name, mailing address, telephone number, credit card number, or persistent identifier (such as a customer number held in a cookie) which is associated with individually identifiable information, to enable you to participate in contests, chat rooms, on bulletin boards, to fill out a registration, or to order products and services using this site. ARBICO may combine the information you provide on our website with information we may collect offline from you or from third parties so that we can more effectively tailor our site, services and offerings to you.
Use And Disclosure Of Anonymous Aggregated Information
ARBICO may also collect, aggregate and maintain anonymous information about you, such as your hobbies, interests, purchasing habits, music preferences, and the like. This data can then be used to tailor ARBICO's promotions, advertising, and communications to deliver a better experience for you. ARBICO may also share such aggregate information with advertisers, business partners, sponsors, and other third parties; for example, to inform them about the percentage of male/female visitors to our site or the percentage of home gardeners vs farm owners, etc.
With respect to Ad Servers, ARBICO does not partner with or have special relationships with any ad server companies.
ARBICO makes reasonable efforts to maintain the security of your personal information in order to prevent unauthorized access to it through the use of technology and internal procedures. However, ARBICO does not guarantee that unauthorized access will never occur.
We currently contract with online partners to help manage and optimize our Internet business and communications. We use them to send emails that you have agreed to receive. Web cookies are used in those email messages and at our website to help us measure the effectiveness of those emails. You can "opt out" of this email cookie at any time by deleting your name from the ARBICO email mailing list. We reserve the right to change email providers at any time.
We may also contract with other partners to help us assess visitation to the ARBICO site. To do this, we place small pixel tags and cookies on our site. While these do allow for tracking of your visits, the data retrieved cannot be used for any reason without our authorization. We control how that data may and may not be used.
Information Disclosed If Required By Law
If required by law, ARBICO may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take reasonable steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
A Privacy Promise
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise." In so doing, we agree to comply with a customer's request to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone or email.
Postal: P.O. Box 8910, Tucson, AZ 85738
Phone: 800-827-2847 (Customer Service)
Hours of Operation: Monday-Friday, 8am-5pm, Mountain Standard Time