Return Policy

ARBICO Organics Return Policy

Contact Information
ARBICO Organics
P.O. Box 8910
Tucson, AZ 85738-0910
Phone: 520-825-9785
Toll-Free: 1-800-827-2847
Fax: 520-825-2038
E-mail: service@arbico.com

Return and Cancellation Policy
All returns must have an RMA number (Return Merchandise Authorization). Please call our Customer Care department. Return merchandise must be returned within 30 days for a refund on the cost of the product only, subject to the merchandise being in a resalable condition and in its original packaging.  Please indicate the reason for your return on a copy of the enclosed invoice. Shipping charges are non refundable. Products must be returned at customer’s expense. There are no returns on live product. However we do guarantee live insects upon delivery. If there is any damage to products or viability issues with live product, please call us immediately to arrange for a replacement shipment.

Please send returns to:
ARBICO Organics.
18701 N. Lago Del Oro Parkway
Tucson, AZ 85739

To cancel any scheduled future shipments, we require a notice of 7 business days prior to shipment going out.

IMPORTANT: For freight deliveries, please check your order to make sure that the order is complete and undamaged before signing the bill of lading. ARBICO Organics will not accept responsibility for lost or damaged goods unless you have made a note on the bill of lading at the time of delivery.

Thank You - We look forward to providing you with excellent customer service and all your organic growing needs.